Experienced agency owners know that good support matters more than any other factor in choosing a vendor. When your computer crashes, or your lead operator calls in sick, only vendor support can save the day. Without it, you can't access your business information, or handle the daily transactions.
At August Systems, we take pride in the quality of our support. When you call, you get experienced support reps on the line, not an answering service. In most cases, they solve your problem on the spot. If not, they can call in our technical staff. In either case, they stay with you till you are up and running again. |
A lot can happen when you use software—hardware upgrades, new business needs, personnel changes. These developments can't be anticipated. But, they can impact your software, all the same.
How can you insure against them? By insisting on good support from your vendor. The software must remain current in the face of changing technology and business practice. The system must permit upgrades without impacting existing data and user habits. User inquiries must be answered promptly, correctly, and fully. If you can't depend on the vendor's support, you can't depend on the vendor's software. |
