Home Care Agency Solutions from August Systems  

Private Duty Home-Care Agency Software
Telephony
Visit Wizard ClockWork Module

If your agency's computer could answer the phone, what would you have it do? …NOT talk to clients, for sure! But the computer could handle routine caregiver communications that tie up your receptionist and your scheduler. That's exactly what the ClockWork Module does. (Note: If yours is a small agency, you probably don't have a receptionist and a scheduler. It's all the more reason to automate routine calls.)

Here's how telephony works: You get a separate phone line for your employees. You require them to call in at the start and end of every shift. The line is answered by ClockWork. As caregivers respond to pre-recorded prompts, ClockWork records every answer. The dialog can be short or long, as you choose. You can decide what benefits you want, then set up your system accordingly.

Your clients will love ClockWork as much as you. Find out why below.

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PRIVATE DUTY HOME-CARE SOFTWARE

Home-Care Scheduling

Home-Care Invoicing

Home-Care Medical Billing

Home-Care Payroll

Telephony Software

SUPPORT SERVICES

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FEATURE / FUNCTION

BENEFIT

Caregivers use the phone to clock in and out.

ClockWork registers the call times to create an accurate record of arrival times and hours worked.

Start and stop times get entered into Wizard's schedule.

No need to key-in the information and mark the shift complete. Saves work for your office staff.

Time sheets can be eliminated.

Caregivers don't have to stop by the office to drop off their Time sheets Payroll can be processed on time. Improves employee satisfaction.

Caregivers are required to enter a User ID and Password.

The information is used to identify and authenticate the caller. Prevents unauthorized use.

"Caller ID" of the incoming call is verified.

Caregivers are required to use the client's phone. Clients don't mind it because it guarantees accurate billing of actual hours worked.

Late arrivals can be monitored.

An attempt can be made to track down the caregiver. Another caregiver can be dispatched. Improves caregiver security and client service.

Caregivers receive a series of item-by-item prompts.

It only takes a minute to report on tasks performed. That way, the documentation of client care is always timely.

The prompts are recorded by you.

You can use your agency's terminology. Since caregivers hear a familiar voice, not a robot, the process feels natural to them.

You can record broadcast messages.

It sure beats calling caregivers one at a time, or sending out a mailing, for general announcements. Saves time and no one is overlooked.

You can record individual messages.

Caregivers learn about schedule changes and new shift instructions. Improves, as well as documents, employee communication.

Caregivers can leave voice messages.

Caregivers can report anything out of the ordinary by leaving a voice message. Saves time for case managers. Improves quality of care.

ClockWork can be accessed over a network.

In a large office, the office staff can share the burden of monitoring field activity.

ClockWork can be accessed remotely.

By monitoring field activity from home, agency managers can resolve problems promptly.

ClockWork can notify you of late arrivals by email.

Some Wizard users arrange to receive their emails by cell phone, so they can respond to late arrivals no matter where they are.

ClockWork is on 24x7.

You can extend your service offering to weekends and 24-hour care – without adding office staff or compromising the quality of care.

The pricing of ClockWork is usage based.

Permits phased implementation, since you only pay for what you use. The cost and benefit can grow hand in hand.

ClockWork requires little initial investment.

Apart from some inexpensive hardware and installation/training fees, there is no up front cost. ClockWork can fit even a small budget.


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