Components of Support
User support—answering questions and solving problems—is an important component of support, but not the only one. In our opinion, we also have an obligation to keep your software current against changes in technology and business practices. In addition, we strive to keep you competitive by adding new features and functions you can use.
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Software Updates
As a part of our support commitment, we regularly update our software. Here's why the updates are important to you:
• Compatibility with changing industry standards
• Compliance with regulatory change, e.g. Medicare
• Numerous enhancements, small and large
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User Support
We offer the best user support in the industry. Just ask any of our users. There are several reasons for it.
• You are not kept waiting, as our support lines go to the Support Center, not to an answering service.
• You get the right answer, because our support reps know the agency business inside out.
• No problem is too difficult, since the Support Center has immediate access to our technical staff.
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Software Upgrades
Software upgrades bring you new function and new benefits. We always design the upgrades to work with your existing software, so your investment is protected.
We have launched a steady stream of upgrades over the years to keep our clients competitive. See our release history below. |
