New Users: getting started quickly, with confidence
Once you have selected the system, you don't want to waste time.
The sooner you start using the system, the sooner you reap its benefit.

Installation

Knowing the urgency you feel, we manage your installation like a NASA space launch. And, we keep you in the loop every step of the way.

System Installation: First, we send you an Install CD and a planning form. Then our technicians work with you, remotely linking up with your computer, to install and configure your Visit Wizard modules.

Software Customization: To customize the system for your agency, we gather the needed information by phone. For example:
• How your agency operates
• Who will use the system, to do what
• Which options you want turned on or off
• What business terminology you prefer

Training

Although several employees can be trained at one time, the training focuses on your lead operator. The lead operator should be knowledgeable about your operation, a computer user, and someone with appropriate trust and authority.

Remote Training: The training is conducted at your facility, via remote conferencing. The trainer can monitor the trainee’s computer during the training session. The actual training may span over several sessions, so users can apply what they learn.

Training Goals: The first goal is to make the lead operator 100% comfortable in using the system. The second goal is to establish maintenance procedures that insure efficient and trouble-free operation.