Home Care Agency Solutions from August Systems  

Medicare Certified Agency Software
Telephony Software
Visit Wizard ClockWork Module

You hate calling your clinicians in the field. If they are seeing a patient, they probably can't take the call and you have to leave a message. So they have to call back, which creates more work for your receptionist.

Wouldn't it be nice to do away with the whole hassle? You can, with Clock-Work telephony. (Note: If yours is a small agency, you may not have a receptionist. It's all the more reason to eliminate the telephone tag.)

Here's how telephony works: You get a separate phone line for your clinicians. You ask them to call in at the start and end of every visit. The line is answered by ClockWork where voice messages are received or sent. Clinicians can also respond to pre-recorded prompts, regarding travel time and tasks performed which ClockWork records. The dialog can be short or long, as you choose. You can decide what benefits you want, then set up your system accordingly.

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FEATURE / FUNCTION

BENEFIT

Clinicians use the phone to clock in and out.

ClockWork registers the call times to create an accurate record of arrival times and hours worked.

Start and stop times get entered into Wizard's schedule.

No need to key-in the information and mark the visit complete. Saves work for your scheduler.

Time sheets can be eliminated.

Clinicians don't have to stop by the office to drop off their time sheets. Payroll can be processed on time. Improves employee satisfaction.

Clinicians are required to enter a User ID and Password.

The information is used to identify and authenticate the caller. Prevents unauthorized use.

"Caller ID" of the incoming call can be verified.

Clinicians are required to use the client's phone when logging visits. Clients don't mind it because it insures on-time arrival.

Late arrivals can be monitored.

An attempt can be made to track down the clinician. Another clinician can be dispatched. Improves clinician security and client service.

Clinicians receive a series of item-by-item prompts.

It only takes a minute to report on every task they performed. That way, no task gets overlooked.

The prompts are recorded by you.

You can use your agency's terminology. Since clinicians hear a familiar voice, not a robot, the process feels natural to them.

You can record broadcast messages.

It sure beats calling clinicians one at a time, or sending out a mailing, for general announcements. Saves time and no one is overlooked.

You can record individual messages.

Clinicians learn about schedule changes and new instructions. Improves employee communication.

Clinicians can leave voice messages.

Clinicians can report anything out of the ordinary by leaving a voice message. Saves time for case managers. Improves quality of care.

ClockWork can be accessed over a network.

In a large office, the office staff can share the burden of monitoring field activity.

ClockWork can be accessed remotely.

By monitoring field activity from home, agency managers can resolve problems promptly.

ClockWork can notify you by email of late arrivals.

Receive your emails by cell phone and be updated no matter where you are.

ClockWork is on 24x7.

You can extend your service offering to weekends – without adding office staff or compromising the quality of care.

The pricing of ClockWork is usage based.

Permits phased implementation, since you only pay for what you use. The cost and benefit can grow hand in hand.

ClockWork requires little initial investment.

Apart from some inexpensive hardware and installation/training fees, there is no up front cost. ClockWork can fit even a small budget.


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